Frequently Asked Questions
This page contains answers to general frequently asked questions. There are product specific FAQ on most of the pages throughout this site, but these are the most common general questions we are asked. As always, if you have a question and don't see the answer here, you can use the Live Support chat link on the left, or visit the Contact Us page to send an e-mail or call us for assistance.
What is the turnaround time?
For most print jobs, the normal turnaround time is 3-5 days. In most cases, we can complete your job faster if necessary. During the order process you will be asked if you have a specific due date, and if you do, we will adjust your shipping method, if necessary, to get your order to you on time. We also offer rush service as well for very quick turnarounds. If we have to bump other jobs in order to meet your rush deadline, there is a rush charge of 50% up to a maximum of $75.
Hardware only orders usually ship within 1-2 days.
What kinds of files do you accept?
We can accept most graphics files and also native files from professional layout programs such as QuarkXpress and InDesign. For our complete file specifications, visit the File Specs page.
What resolution does my file need to be?
This varies according to the type of print you are ordering, but we recommend 200-300 dpi at actual size for giclee prints, and 150 dpi at actual size for general large format prints. For our complete file specifications, visit the File Specs page.
How can i get a sample of a particular material to see how it prints before I order?
Yes, we have printed samples of most every material we offer. Go to the Contact Us page and fill out the form with your shipping address, and tell us which samples you would like. The samples will ship via US Mail, but if you need them in a hurry, you can also provide a UPS or FedEx account and we will ship them to you however quickly you like.